We operate throughout South Carolina and are based out of Charleston, SC. TriMed would fall under the industry category of a durable medical equipment (DME) provider. However, we are much more than what may come to mind when thinking about a "typical" DME provider. While providing physicians, hospitals, care facilities, and patients with cutting edge, effective medical equipment is a large focus of our operation; it is only pursued concurrently with TriMed's overarching mission: To provide unparalleled service to our patients, physicians, and clients that exceeds expectations and contributes to the recovery process. It is this dedication to service that helps to clearly distinguish TriMed from others in the marketplace. It is who we are...after all, it's in our name!
Whether you are an individual patient, a sole medical provider, or a 1,000-bed facility, all of our clients receive that same exceptional level of quality service and attention. We strive to obtain complete customer satisfaction with each and every person we have the pleasure of servicing. With nearly a decade of service, TriMed's track record is a testament to our commitment to service. Within the medical equipment and service arena; whatever your needs may be, we can help you find a solution.
We didn't invent customer service...we just perfected it
TriMed provides therapy services and medical equipment to patients ordered by physician prescription as well as non-prescribed medical supplies and devices. TriMed has specialized team members that ensure efficient and seamless coordination of patient care. Our patient liaisons maintain regular communications with each patient to assist in coordinating delivery and pick-up (if required) of the medical equipment we provide. Our field technicians provide face-to-face setup and instruction to every patient to ensure that each patient and/or their caregiver understand how to properly use the medical equipment provided. We emphasize patient communications and have patient relations specialists that speak often with patients during their therapy treatment and recovery. Team members are also available to address any "after-hours" issues that a patient may encounter. TriMed utilizes cutting edge technology to assist in tracking, monitoring, and recording all communications with the patients we service. This enables us to provide summary information to physicians and facilities when needed. We view ourselves as an extension of each physician practice that we work with and we are able to provide physicians with communication of patient issues and progress as it relates to the services we provide.
In summary, TriMed acts as an extension of physicians' practices when providing patients the "best in class" post-operative therapy. Our therapy services greatly improve patient pain levels without narcotics and helps expedite recovery. The communication we provide patients during their weeks of therapy and recovery is an important part of the services we provide. It helps patients remain comfortable with their recovery and helps doctors' staffs by fielding questions that typically would result in patients calling the doctor's offices. In a time when patient service has taken a back seat to everything else, TriMed has moved service to the forefront for the benefit of our doctors and their patients.
Whit [service tech] was very knowledgeable, accommodating, and easy to work with. The VCU was an absolute must have for quick recovery. I would recommend the VCU, TriMed and Whit to anyone having surgery.
This was incredible. There was a noticeable difference when I didn’t use it. I would recommend this to everyone. The reps were amazing!! Whit & Chris were very helpful, nice, & knowledgeable. Love, love, love the VCU therapy system. It is awesome!!
Appreciated the home drop off & pickup follow-up message left few days after procedure just inquiring VCU use, concerns, etc. (nice touch of customer service!). The VCU was very effective in reducing pain & encouraging comfort.
Not many of your patients can express complete gratitude after having this surgery! In 2007 the VCU system was not available. I had same expertise with same surgeon and hospital even though this second time around surgery was much more extensive! Due to the amazing VCU therapy system I experienced less pain, needed less pain meds and slept well every night! The VCU made a huge difference!! Jeremy [service tech] explained all that needed to be known with professionalism and expertise. Lorie [patient liaison] checked in, making sure I was doing OK and I knew I could call her with any concerns/doubts. I have a long recovery ahead but I am so grateful for a great start of this journey.
The VCU was a God-send!! Due to having this system, I was completely off my prescription pain medication in 3 days. I had minimal bruising and no swelling. I would definitely recommend TriMed Services to others!
The VCU made my recovery from hip surgery a breeze. I did not need any pain medication after day 3 thanks to the constant cooling on my hip. My surgeon was thrilled with my fast recovery as well. I have already told many friends that they should ask for the VCU therapy system for their future procedures. Thank you to Jeremy [service tech] at TriMed for delivering the VCU and explaining how to use it properly right here in the comfort of my home! Thank you TriMed & thank you Jeremy!
The VCU made a huge difference in both speed of recovery and pain management. Wish I had been given one several years ago after surgery on opposite side. TriMed’s staff was beyond satisfactory, knowledgeable and pleasant to deal with. I am convinced use of the VCU therapy system reduced my need for pain medicine & physical therapist was clearly impressed with my range of motion on the first day of P.T.
We became familiar with the VCU system several years ago when our, then, 16-year-old son needed orthopedic surgery. Since that time, we have used the VCU therapy system on multiple occasions, and have been extremely happy. We especially want to thank Jeremy [service tech], who always delivers the VCU system. He is becoming like a member of the family – we see him so much! Love his upbeat, energetic attitude!